Customer Service
"Our aim is to help you gain the maximum benefit from our Sound Therapy product range."
Sound Therapy International is committed to providing follow up support and information to ensure that all listeners obtain maximum benefit from the Sound Therapy program. We provide Information, lecture tapes, videos, and written materials. Our qualified customer service consultants are available to provide support by phone, email or fax.
A free newsletter and an e-zine are produced for our customers several times a year.
Lectures
Our international network of qualified distributors and consultants is available to lecture to community and professional groups. Enquire to see if we can provide a lecturer in your area.
Rafaele Joudry is available to lecture to community and professional groups. Contact us if you would like her to attend your next meeting or conference. Rafaele is based in Sydney, Australia but she is prepared to travel if her schedule allows and expenses are paid. Many of our qualified distributors are available to give lectures in their local areas. Please contact our office if you would like us to provide a speaker on Sound Therapy for your group function. Please email us at lectures@soundtherapyinternational.com or telephone in Australia: 1300 557796 or in the USA: 1800 323 9956
Our qualified representatives provide free telephone support to our listeners. Please do not hesitate to contact us with any questions you may have. We are always happy to help.
The best recommendation often comes from others who have used the program and felt its benefits. Many of our listeners have shared their stories in video interviews or letters which are reproduced in our range of educational materials: books, videos, information tapes and brochures. See our Product catalogue. We also publish new listeners experiences in our regular e-zine.
If you wish you may contact a local representative in your area to provide personal service and one on one support.
We accept payment by credit card, (Bankcard, MasterCard or Visa), cheque or money order. Please make cheques payable to "Sound Therapy International".
We happily accept orders by phone, fax, mail, email or over the internet. Of course phone, fax and web orders need to be paid by credit card. If you chose to deal with one of our local representatives, please order through them to receive personalised service special products and follow up. To place your order now go to buy products
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Orders are shipped daily by mail. All listening programs are sent by express post. Please allow 3 to 5 working days in Australia and the US.
For international orders see delivery options offered in shopping cart. Allow 1 to 6 weeks depending on your country's security requirements and the level of delivery speed you select.
We guarantee the quality of our products and will promptly replace any product that has a manufacturing fault within 30 days of purchase. Furthermore, if at any time our tapes are damaged through customer use we will replace them for a replacement fee only of $24.95 per tape.
Please call us first to discuss the problem. As our music has an unusual sound, it is essential to clarify that you have not mistaken the Sound Therapy filtering for a fault, and that you are using the equipment correctly. We will then give you an RA (return authorization) number. Then simply return the damaged tapes to us with a note explaining the problem and your contact details and replacement fee, if applicable. We will send your new product out immediately on receipt of the damaged item.
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